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This Shipping & Delivery Policy is part of our Terms of Service and should be read alongside our main Terms. Please review it when purchasing; it applies to any order you place with us.
You will receive an order confirmation email when you place your order. This means we have received your order and pre-authorized your payment method. We begin fulfillment as soon as we receive your order. Orders are processed and shipped within 1 business day, with transit times of 4-5 business days. Special order items are the exception (see Special Order Items below).
We send tracking information within 24 hours of your order leaving the warehouse, to the email you provided at checkout. If you do not receive tracking within six business days, contact support@kratopower.com. We only ship to the 48 contiguous states and the District of Columbia. We do not ship to Alaska, Hawaii, any outlying territories or islands, or outside the USA.
Gas-powered DuroMax and DuroStar generators, engines and water pumps cannot be shipped to California. The DuroMax EFI generators (XP15000HX+ and XP15000HXT+) are the exception.
Standard delivery is FREE on most items to the 48 contiguous states and DC. Most orders arrive within 4-5 business days after processing.
DuroMax, DuroStar and Reliance Controls items priced at $199.99 or less ship for a flat $12.95 per order. One fee covers all of these items in your order.
Larger items ship by LTL freight and are marked on their product pages. Freight delivery includes free liftgate service and is curbside; please be available to receive and inspect your delivery when it arrives.
| Where it ships | Freight cost per order |
|---|---|
| IN, OH, PA, MI, IL, KY, WV, WI, IA, MO, TN, DE, MD, NJ, NY, VA, DC, CT, MA, VT | FREE |
| Rest of the lower 48, orders of $4,000 or more | FREE |
| Rest of the lower 48, freight items under 150 lb in total (most inverters and single batteries) | $149 flat |
| Rest of the lower 48, freight items 150 lb or more in total (wall-mount batteries, cabinets, refrigerators) | $299 flat |
One flat rate covers all the freight items in your order. Commercial battery systems over 1,000 lb ship free to the states listed above; for other states, email support@kratopower.com with your ZIP code for a freight price before ordering. Your exact shipping cost is always shown at checkout before you pay. Items that ship by parcel stay free everywhere in the lower 48, even in the same order as a freight item, except the small DuroMax, DuroStar and Reliance Controls items above ($12.95 flat).
Some items are special order. These are ordered from the manufacturer after you place your order, so they ship in 1 to 2 months instead of our usual 4 to 5 business days. Special order items are marked on the product page, right above the Add to Cart button. Questions before you order? Contact us at support@kratopower.com or 1-888-855-7286.
We provide a tracking number by email when we receive it from the carrier. Track your order anytime at our Track Order page.
Do you offer free shipping? Yes, on most items: free standard 4-5 day shipping within the 48 contiguous states and DC. Freight items are free to 19 states plus DC and on orders of $4,000 or more; elsewhere freight is a flat $149 or $299 per order (see the table above), shown at checkout before you pay. Small DuroMax, DuroStar and Reliance Controls items under $200 ship for a flat $12.95.
Do you deliver internationally? No.
Are there other restrictions? Orders ship Monday-Friday. We ship only to the 48 contiguous states and DC.
What if my order is delayed? We will notify you as soon as possible with a revised estimate. If you notice it first, contact us.
What if my order is missing items? Contact us by phone, email, chat, or the contact form with your order number ready.
support@kratopower.com | 1-888-855-7286 | 5475 Broadway, Unit #A323, Merrillville, IN 46410