Free Replacement Parts for Life Program

Krato Power: Free Replacement Parts for Life Program

We’ve Got Your Back — For Good

At Krato Power, we believe in the enduring quality and reliability of our products. That's why we're proud to offer our "Free Replacement Parts for Life Program" for qualifying components across our range of Generators, Solar Power Systems, and Battery Storage Solutions. This program is our commitment to ensuring your Krato Power equipment continues to perform optimally, providing you with consistent, reliable power for years to come.

Program Overview: Your Lifetime of Peace of Mind

This program provides free replacement parts for standard system components that wear out or fail under normal use and proper maintenance, specifically for Krato Power branded equipment and select components within our integrated systems. Our goal is to minimize downtime and extend the functional life of your investment.

✅ What's Covered? (By Product Category)

1. Krato Power Generators

For qualifying Krato Power Generators, this program covers essential internal parts subject to wear and tear.

• Engine Components: Select internal engine parts (e.g., certain gaskets, seals, valve train components) designed for long-term use.

• Electrical System Components: Internal wiring, certain sensors, specific switches, and control module sub-components.

• Fuel System Components: Fuel pump diaphragms, carburetor internal parts (non-serviceable), fuel line connectors.

• Starting System Components: Recoil starter mechanisms, starter motor brushes.

• Housing & Frame Parts: Specific non-structural brackets, clips, and small panels.

2. Krato Power Solar Power Systems

This program focuses on critical balance-of-system (BOS) components and specific internal parts of Krato Power-branded inverters/charge controllers within your solar setup.

• Balance of System (BOS) Components:

  • Fuses & Breakers: For compatible Krato Power distribution and combiner boxes.

  • Wiring Terminals & Connectors: Excluding external wear or physical damage.

  • Mounting System Hardware: Specific non-structural components like clamps, end caps, and wire clips (excluding main structural rails, flashings, and major mounting elements).

• Krato Power Inverter / Charge Controller Parts:

  • Cooling Fans: For internal temperature regulation.

  • Internal Relays & Sensors: Critical for system operation.

  • Specific Control Board Sub-Components: Excluding the entire control board.

• Note on Solar Panels (PV Modules): The solar panels themselves (PV modules) are covered by their robust manufacturer product and performance warranties, which typically range from 10 to 25+ years and guarantee their power output over time and protect against manufacturing defects. Krato Power will assist with manufacturer warranty claims for these components.

3. Krato Power Battery Storage Systems

For qualifying Krato Power Battery Storage Units, this program covers specific internal parts designed to ensure continued functionality.

• Battery Management System (BMS) Parts: Internal sensors, communication ports, and specific wiring harnesses within the BMS.

• Connection Terminals: On the battery unit itself, excluding external cable damage.

• Internal Fuses & Circuit Breakers: Within the battery unit.

• Cooling System Components: Internal fans or pumps for temperature regulation (if applicable).

⚠️ What's NOT Covered (General Exclusions)

To ensure the integrity and sustainability of our program, the following are generally excluded:

• Complete Unit Replacement: This program covers parts, not the full replacement of a major product (e.g., an entire generator, solar panel, inverter, or battery unit).

• Consumables & Maintenance Items: Items designed for regular replacement as part of routine maintenance (e.g., engine oil, oil filters, air filters, spark plugs, fuel filters, UV bulbs, filtration media, external cleaning supplies).

• Digital Control Heads/Displays: While internal components may be covered, the complete digital interface or display unit is typically excluded.

• Damage from Misuse or Improper Installation: Issues arising from operation outside recommended guidelines, incorrect installation, lack of proper maintenance, or unauthorized modifications.

• Accidental Damage: Damage caused by drops, impacts, spills, or other physical accidents.

• External Factors & Acts of Nature: Damage due to natural disasters (e.g., floods, lightning strikes, severe storms, earthquakes), fire, vandalism, pests, or power surges not originating from a covered Krato Power component.

• Cosmetic Damage: Scratches, dents, fading, or other aesthetic issues that do not affect the product's functionality.

• Third-Party Products: Any parts or products not manufactured or explicitly branded by Krato Power, unless specifically noted as a covered component within a Krato Power system. Manufacturer warranties apply to these components.

🔧How to Order Your Free Replacement Parts

The process is simple and designed to get you back up and running quickly:

1. Product Registration is Required: It is imperative that your Krato Power product has been registered under its applicable warranty before contacting us for free replacement parts for life. This step ensures your eligibility and helps us serve you better.

2. Identify the Part: Refer to your Krato Power product manual or contact our technical support team to precisely identify the component and specific part needed. Providing photos or videos of the issue can be very helpful for diagnosis.

3. Contact Krato Power Support:

   • Email: support@kratopower.com

   • Phone: 888-855-7286

   • Please have your Krato Power product model number and serial number ready, along with proof of purchase.

4. Verification: Our team will review your request to confirm eligibility under the "Free Replacement Parts for Life Program."

5. Receive Your Part: Once approved, your replacement part will be shipped to you free of charge. We prioritize prompt shipping to minimize any downtime.

Terms and Conditions

The Krato Power "Free Replacement Parts for Life Program" is valid for the original purchaser and for the functional lifetime of the original, qualifying Krato Power product, provided it has been used and maintained according to the manufacturer's specifications. This program is subject to the complete Krato Power Terms and Conditions. Krato Power reserves the right to modify or discontinue this program at its discretion, provided that parts for existing qualifying purchases will be honored.

Why Choose Krato Power?

Choosing Krato Power means investing in reliable, high-performance power solutions backed by exceptional customer support. Our "Free Replacement Parts for Life Program" is a testament to our confidence in our products and our dedication to your long-term satisfaction and peace of mind. We're here to power your life, today and for the future.