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Thank you for your purchase. We want you fully satisfied with your power system. If something is not right, here is exactly how returns, refunds, and RMAs work at Krato Power. Please read this before you buy, as placing an order means you agree to these terms.
| Condition | Eligible? | Restocking fee |
|---|---|---|
| New and unopened | Yes, within 30 days. Original packaging and accessories intact. | Typically 15%, up to 50% by brand (shown on the product page) |
| New but opened, unused | Yes, if in resalable condition with all components and packaging. Subject to inspection. | Typically up to 30%, up to 50% by brand (shown on the product page) |
| Installed, powered on, oiled, or gassed | No, non-returnable | n/a |
| Damaged in transit | Yes, report within 7 days of delivery (see below) | None if the claim is verified |
| Custom or special-order items | No, unless approved in writing by Krato Power | Case by case |
Cancel any time before your order ships, completely free. Contact us as soon as possible at 1-888-855-7286, the chat box, or support@kratopower.com so we can refund you in full before it leaves the warehouse. Custom products cannot be cancelled.
Inspect your delivery when it arrives. If you see damage, note it on the delivery receipt before signing. Report any damage or defect to support@kratopower.com within 7 days of delivery with photos of the item, the box, and the SKU. If the item is confirmed damaged or defective, we cover all return shipping and restocking fees and send a replacement or refund. If, on inspection, the item is found not to be damaged or defective, standard return shipping and restocking fees apply.
Once we receive and inspect your return (please allow 7-10 business days), we process your refund, exchange, or store credit to your original payment method. Items returned tampered with, damaged by misuse, missing parts, or not in original packaging are not eligible for refund or replacement.
If you received the wrong item or never received your order, contact support@kratopower.com. We will update you within 1-2 business days and, where needed, send the correct product. We cover all shipping costs to fix a wrong or undelivered order.
If you ordered the wrong product, it does not fit your needs, or you no longer want it, that is a customer-remorse return: you are responsible for return shipping, the item cannot be oiled or gassed, and you will receive a refund minus the applicable restocking fee. Custom products are non-returnable.
Warranties vary by manufacturer. See the product page for details. Warranty issues arise from use over time. A defect reported after the 30-day return window is handled as a warranty claim under the manufacturer's warranty. For warranty returns more than 30 days after delivery, packaging, insuring, and return shipping are the customer's responsibility unless we authorize otherwise in writing.
On a buy-one-get-one promotion, both items must be returned for a full refund. Return one of the two and you will receive a replacement of that item or store credit for its standalone value. Return shipping and any restocking fee may apply.
We want you happy, and we are easy to reach. If anything is wrong with your order, please contact us first at support@kratopower.com or 1-888-855-7286 before filing a chargeback. Nearly every issue, a delay, a damaged item, a return, or a refund, we can resolve quickly and fairly, and a chargeback only slows that down. Chargebacks filed without giving us a chance to help, or for orders delivered as described, may be disputed with your payment provider using our records (order confirmation, tracking, delivery confirmation, and this policy). We would much rather simply take care of you. Reach out and we will.
Individual items may carry manufacturer-specific return terms. See the product page or contact support@kratopower.com.