When will my order ship?
Our processing time for orders takes up to 1-2 days. We will place your order and once processing is completed, your order will be in transit to your destination.
Once the order is shipped, we will email you the tracking number right away. You can then follow the progress from the warehouse to your destination. *Please note that the tracking can sometimes take 12-24 hours to update*
Please send us an email at support@kratopower.com if you have any questions.
How can I check the status of my order?
Once your order has shipped, we will email you the tracking information as soon as possible.
Can you ship to a P.O. Box?
Unfortunately, we are unable at this time to ship to a P.O. Box.
How do I place an order?
You can place an order 3 different ways:
Ordering online - Whichever product that you are interested in purchasing, click the "Add to Cart" button. This will take you to the cart page where you continue on to the check out page. Follow the directions and input the appropriate information for shipping and billing. If there are any problems, we will reach out to you.
Ordering by Phone - Give us a call at 1 (888) 855-7286 and we can place the order and accept your credit card information over the phone.
Ordering by Email - If you'd like us to send you an invoice, send us an email at support@kratopower.com including the product you'd like to purchase. We will send you an invoice and you can simply enter the required information to complete the sale.
How long does shipping take?
Products will be delivered in 5-7 business days.
What is your return policy?
Great question - please see our return policy here!
Question about Warranties?
You will receive the full manufacturer warranty when you purchase through kratopower.com because we are an Authorized Dealer for every brand that we carry. If you have any questions, please reach out to us at support@kratopower.com and we would be happy to help investigate or visit the manufacturer's website to view the warranty terms and information directly.
