Krato Power Warranty Policy
At Krato Power, we want you to buy with confidence. As an authorized retailer of solar, battery, and backup-power equipment, every product we sell is covered by the manufacturer's warranty for that brand. This page explains how warranty coverage works and how to get help if you ever need it.
Manufacturer-Backed Coverage
The products we carry are backed by the warranties of their respective manufacturers (for example, EG4, Sol-Ark, SunGoldPower, Rich Solar, Victron, DuroMax, Jackery, and others). Warranty length and terms vary by brand and product, and are set by the manufacturer. The specific coverage for your item is listed on the product page and in the documentation included with your order. If you can't locate it, contact us and we'll point you to the right terms.
Dead-on-Arrival & Shipping Damage
If your product arrives damaged or does not power on out of the box, contact us within 48 hours of delivery. Keep all original packaging and take photos of the item and the box. We'll work with you and the manufacturer to arrange a replacement or repair as quickly as possible.
How to Start a Warranty Claim
Reach out to our team with your order number, the product name, and a description of the issue (photos or video help). We'll help you open a claim with the manufacturer or, where applicable, coordinate the repair, replacement, or parts directly. Many manufacturers also let you file a claim with them directly using your proof of purchase.
Contact our support team:
- Email: support@kratopower.com
- Phone: +1 888-855-7286
- Mail: Krato Power, 5475 Broadway, Unit #A323, Merrillville, IN 46410, United States
What Warranties Typically Do Not Cover
Manufacturer warranties generally do not cover damage from misuse, improper installation, accidents, unauthorized modifications, or normal wear. Review the manufacturer's warranty documentation for the exact inclusions, exclusions, and claim requirements for your product.
Questions?
If you're unsure what your product's warranty covers or how to file a claim, contact our experts before you buy or at any time after your purchase. We're happy to help you understand your coverage and get any issue resolved.
This warranty policy summarizes how coverage is handled and does not replace or override the manufacturer's official warranty terms, which govern your product.