The warranty period for all other RICH SOLAR products and components is one (1) year from the date of original purchase by the original consumer. A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online RICH SOLAR Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period. Warranty coverage is not conditioned upon such registration.
If a customer rejects a package, they may be responsible for return shipping costs and storage fees. Some carrier insurance policies may not cover the cost of return shipping if the customer refuses the package.
Prorated Warranty
Prorated warranty products from RICH SOLAR are warranted to be free from defects in workmanship and materials under normal use and service. The prorated warranty is effective from the date of purchase by the customer and follows the guidelines of the Limited Warranty with the addition of the following list detailing exchange costs for warranty replacements for prorated warranty items.
10-Year Prorated Warranty Rates
- Years 1-3: Full replacement (100% coverage)
- Year 4: 85% coverage (customer pays 15% of replacement cost)
- Year 5: 70% coverage (customer pays 30% of replacement cost)
- Year 6: 55% coverage (customer pays 45% of replacement cost)
- Year 7: 40% coverage (customer pays 60% of replacement cost)
- Year 8: 25% coverage (customer pays 75% of replacement cost)
- Year 9: 10% coverage (customer pays 90% of replacement cost)
- Year 10: 5% coverage (customer pays 95% of replacement cost)
5-Year Prorated Warranty Rates
- Year 1: Full replacement (100% coverage)
- Year 2: 80% coverage (customer pays 20% of the cost)
- Year 3: 60% coverage (customer pays 40% of the cost)
- Year 4: 40% coverage (customer pays 60% of the cost)
- Year 5: 20% coverage (customer pays 80% of the cost)
Please note that failure to properly install or operate the battery will void the Limited Warranty. Please refer to the product manual for detailed installation and operation instructions.
Post 30-Day Replacement and Defect Assessment Policy
If you encounter any issues with your product, please contact our Tech Support Team at tech@richsolar.com or 1-800-831-9889 . Our representatives will assist you in troubleshooting your product.
1. Troubleshooting and Tech Approval:
- Our technicians will first attempt to troubleshoot the issue with the customer.
- If the issue cannot be resolved over the phone and further testing is needed, we will send a return shipping label for the unit to be shipped to us.
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Customer Responsibility: If the customer cannot be available for the troubleshooting call, they will be responsible for shipping the unit to us for testing.
- Before sending the return label, customer support will inform customers that if the unit is found to be functioning correctly or has been damaged due to customer misuse, the customer will be responsible for the cost of returning the unit to them.
- Defective Units:
- If the unit is confirmed to be defective after testing, we will replace the unit and cover the shipping cost to send the replacement to the customer.
- Non-Defective or Customer-Damaged Units:
- If the unit is found to be functioning properly or has been damaged due to customer misuse, we will repair the unit and invoice the customer for the return shipping label.
- The unit will be returned to the customer after the invoice is paid.
- Change of Mind After 30 Days:
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If a customer wishes to return a unit without any defect after 30 days, they will be responsible for all return shipping costs.
For B2B & B2C Customers Outside of Warranty:
- Customers are responsible for shipping the unit to us and providing a return label for the return shipment.
- Our technicians will assess the unit. If repairs are possible, we will invoice the repair costs.
- Once the customer approves and pays the invoice, we will proceed with the repair.
- The customer must provide a return label to ship the repaired unit back to them.
